Privacy Policy for Ball Craze - Zen Puzzle
Effective Date: April 9, 2026
This Privacy Policy explains how we handle your information when you use our mobile application Ball Craze - Zen Puzzle (the "App"). By downloading, installing, or using the App, you agree to the practices described in this policy.
We do not require you to create an account or provide any personal information (such as your name, email address, or password) to use the App. You can open and play immediately.
We only collect information that helps us operate the App, show ads, and improve your experience. The categories are:
Technical
and Device Data
This includes: IP address, device model,
operating system version (iOS), unique device identifiers (such as
IDFA for iOS), App version, session timestamps, system language,
time zone, and network status (WiFi or cellular).
Usage
and Interaction Data
Records of your in‑app activities,
such as which game modes you play (Drop & Clear or Memory
Match), level completion, number of attempts, and interactions with
rewarded ads (e.g., watching an ad for hints or extra chances).
Advertising
Identifier
We and our ad partners may use your Advertising
Identifier (IDFA) to serve personalized ads. You can reset or limit
this in your device settings.
We do not collect: your name, email address, phone number, password, or any contact information. We do not create user accounts.
2. How We Use Your Information
We use the collected information for:
Operating and improving the App – fixing bugs, optimizing performance, and understanding which features are popular.
Showing ads – the App is free and supported by ads. We work with ad networks (such as AdMob, Unity Ads, or IronSource) to display relevant advertisements.
Analytics – we may use analytics tools (like Firebase or GameAnalytics) to understand user behavior and improve level design.
Legal compliance – if required by law or to respond to legal requests.
3. Sharing of Your Information
We do not sell or rent your personal information to anyone. We may share limited data only in these cases:
Ad partners – to show and measure ads. These partners have their own privacy policies.
Analytics providers – to help us understand how the App is used.
Legal obligations – if required by court order, law enforcement, or applicable law.
Business transfers – in the unlikely event of a merger or sale of assets, your information may be transferred, but this policy will continue to apply.
4. Legal Basis for Processing (for GDPR / UK users)
If you are in the European Economic Area or the UK, our legal bases are:
Legitimate interests – to provide a functional App, show ads, and analyze usage.
Consent – for personalized advertising (IDFA) where required.
Depending on your location, you may have the right to:
Access, correct, or delete your data.
Object to or restrict processing.
Withdraw consent for personalized ads (via device settings).
Lodge a complaint with your local data protection authority.
Because we do not collect personal information like your name or email, most of these rights apply to device‑level data. To exercise your rights, contact us at the email below. We will respond within a reasonable time.
We keep device and usage data only as long as necessary for the purposes described above (e.g., analytics, ad performance). Once no longer needed, we aggregate or delete it.
Since you do not have an account, there is no "account deletion" process. However, you can delete most data collected from your device by:
Resetting your Advertising Identifier (iOS Settings > Privacy > Advertising > Reset Advertising Identifier).
Uninstalling the App – this stops all future data collection from your device.
If you want to request deletion of any data we may hold associated with your device (e.g., analytics logs), please email us at MarciaLane8528@icloud.com with the subject "Ball Craze - Data Deletion Request". We will verify your request using device‑related information you provide (such as approximate last session time and device model) and respond within 14 business days.
We use reasonable technical measures (e.g., encrypted connections, limited access) to protect data transmitted from your device. No system is 100% secure, but we take appropriate steps to safeguard your information.
The App is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with data, please contact us, and we will delete it promptly.
For any questions or privacy requests, please contact:
Email: MarciaLane8528@icloud.com
We will respond within 7‑10 business days.